The hotel industry can also observe sustainable measures by reducing the use of energy. The simplest practice that a hotel can employ to go green is to just request the guest to turn off the lights or bulbs whenever they leave the room (Alexander, 2002)
Winslow's President, Jackson W. Robinson, acknowledged that "companies that take advantage of environmental opportunities can gain a competitive advantage over their peers through cost reductions, quality improvements, increased profitability and access to new and growing markets" (McPeak, Devirian & Seaman, 2010)
It also promotes practices of unsustainable utilization of resources. Thus, it is a high time for the hotel industry to realize and understand its responsibilities towards the environment and strive to trim down the environmental blow of international tourism (Zein et al
In the hospitality industry some compulsory standards are established through variety of means including accreditation, legislation and industry membership requirements that are meant to recognize good practices in various areas including "health and safety, competence standards, occupational safety, land use planning, licensing of businesses and consumer protection." (Font and Harris, 2004) Some voluntary standards also exist which come in the form of training manuals which help companies in the hospitality industry improve performance in different areas to meet membership requirements
In the hospitality industry some compulsory standards are established through variety of means including accreditation, legislation and industry membership requirements that are meant to recognize good practices in various areas including "health and safety, competence standards, occupational safety, land use planning, licensing of businesses and consumer protection." (Font and Harris, 2004) Some voluntary standards also exist which come in the form of training manuals which help companies in the hospitality industry improve performance in different areas to meet membership requirements
One tourism company in Australia for example has received accreditation in the form of full GG 21 and ISO 14001. The owner of this firm states that the main driving force behind receiving this accreditation was the value that they add to a firm's reputation (Chapman, 2008)
For example, as these authors emphasize, "This is global culture masquerading as local culture. Attempts to create difference - with theme parks, waterfront redevelopments, landmark public buildings designed by celebrity architects - become but further reminders of global culture and of the futility of repetitive attempts at differentiation" (Hall & Tucker, 2004, p
The broad tree-lined avenues, edged by whitewashed buildings, gave no indication that for untold centuries this had been a desert land. The past had been hidden by the affluence of the modem world" (Salloum, 2001, p
The WTO's estimate of 808 million international tourist arrivals worldwide in 2005 represents an increase from 766 million in 2004, corresponding to an impressive annual increase of 5.5% as well as a consolidation of the spectacular growth of 10% recorded in 2004 (Wells, 2006)
Bias is often unrecognized by those who are involved in it, but its existence can be reported through data. One example of bias is the fact that women in economics tend to receive less tenure positions than men (Ginther and Kahn 2004)
On the other hand, applying King's diversity-blindness eliminates bias. This creates for a much better work environment for employees, and since environment has been positively associated with organizational commitment, or identifying with the organization's purpose and values (Feinstein and Vondrasek 2002), using diversity-blindness to eradicate bias may increase employee loyalty and decrease turnover
Head of EBay's human resources department Beth Axelrod echoes this, arguing that diversity in the work place is important for every organization. She states that "It's important for a company's workforce to not only reflect the diversity of talent available in the world today but also to mirror the diversity of its customer base" (McPherson and Mendoca, 2008, para
K. businesswoman, agrees, suggesting that in board meetings, when more than one woman is present, the dynamics of the meeting change (Meaney 2008)
This concept can be further applied to the hospitality industry through sustainable tourism. Unlike other types of tourism that tend to exploit natives and their cultures, sustainable tourism seeks to empower the community, especially through community-based tourism planning (Nilnoppakun 2008)
This style is almost charismatic in aligning the employee with management on a level of shared responsibility and shared interpretive emotional perceptions. For management to be charismatic in their transformation leadership style, thus accepting employee emotional labor skills, there must exist what is called image building (Bass, 1990)
Knowing that all labor is emotional, what separates the novice from the artist is the emotion tied to the work. Therefore, individuals who are not emotionally connected to their job leave their most valuable attribute outside the service situation (Hei-Lin Chu, 2002)
A good leader in the hospitality industry is one who is capable of being a visionary, an employee mentor, and a facilitator (Hoffman and Nelson, 2001). Whether their personal leadership style is one of being autocratic, democratic, or a balance in between, a leader in the hospitality industry is the one ultimately responsible for the success and image of the company for which he or she represents as well as for the emotional labor indices of the organization (Goodworth, 1988)
Managers often view those who wait tables, check coats, set up banquet halls, and serve drinks as being transient, uneducated, and unmotivated. The lack of most hospitality managers in giving commendations to employees who must interact with strangers on a daily basis is rarely given a second thought (Gutek, 1999)
The emotional labor phenomenon in psychology is a complex process to understand when attempting to explain something that is yet to be recognized by occupational therapists, psychologists, social workers, or business professionals. Emotional labor, as a skill, can best be defined as the being able to emotionally engage and/or detach from a situation pursuit of excellent customer service (Ohlson, 2004)
Sexuality in the Hospitality Industry The hospitality industry in the UK is big business, and sexuality is an important part of this business. If we define the hospitality industry as "hotels and a myriad of leisure and catering operations of different kinds" (Mills), then the hospitality industry in the UK brings in around 50 billion pounds each year