Technology in Facilities Management The many processes, systems and strategies that facilities management needs to manage to keep any facility running efficiently and securely all share a common foundation of being heavily reliant on secured and stable information technologies. Of the many industries that must have a stable information systems and technology platform to succeed, healthcare organizations are the most dependent on effective use of information technologies, systems and platforms to ensure they stay in compliance to laws, regulations and codes (Blake, Massey, Bala, Cummings, Zotos, 2010)
The second dominant use of technology in facilities management in healthcare is the area of security. The Emergency Room (ER) and Intensive Care Units (ICUs) are areas where there are multiple layers of security and protocols necessary to ensure personnel who can immediately help patients in critical condition can gain access to these areas (Huckman, 2003)
Of the many industries that must have a stable information systems and technology platform to succeed, healthcare organizations are the most dependent on effective use of information technologies, systems and platforms to ensure they stay in compliance to laws, regulations and codes (Blake, Massey, Bala, Cummings, Zotos, 2010). What emerges from this analysis is the finding that information and knowledge are the catalysts of any successful facility management strategy especially in healthcare (Lai, 1985)
The Emergency Room (ER) and Intensive Care Units (ICUs) are areas where there are multiple layers of security and protocols necessary to ensure personnel who can immediately help patients in critical condition can gain access to these areas (Huckman, 2003). It systems make it possible to control access to ER and ICU areas quickly with just the swipe of a bade or a biometric thumbprint (McGurkin, Hart, Millinghausen, 2006)
Often the supply chains for medial suppliers is complex, difficult to predict in terms of actual delivery date, and as a result can drastically impact the performance of a healthcare facilities over time. To counter this problem, facilities management teams are using Radio Frequency Identification (RFID) technology to streamline their warehouse and storage operations, often vertically integrating this technology back to their suppliers by requiring their adherence to this standard (Thuemmier, Buchanan, Fekri, Lawson, 2009)
A large new mall in Dubai Festival City, near the Middle East's busiest airport, has devices installed in the car park to monitor carbon dioxide levels." (Saadeh, 2007) Environmental concerns over the developments include concerns relating to a refrigerated swimming pool and a beach with cooled sand
Oyster beds have been covered in as much as two inches of sediment, while above water, beaches are eroding with the disruption of natural currents." (Butler, 2005) However, it is stated in a rebuttal response from an environmental scientist at Nakheel that in actuality it has been discovered that "the channels between the fronds of the Palm projects seem to be ideal habitat for seagrass meadows
" (Saadeh, 2007) Environmental concerns over the developments include concerns relating to a refrigerated swimming pool and a beach with cooled sand. (Hickman, 2008) However it is believe that "responsible travel and tourism growth are 'key'
(Hickman, 2008) However it is believe that "responsible travel and tourism growth are 'key'. (Heyer, 2008) It is stated in the report entitled: "Dubai's Economic Growth Report" that the economic growth in Dubai from 2000 to 2005 was "remarkable with double-digit real GDP growth and a relatively high per capita income despite negligible dependence on oil
State of Ohio (1986). In this case it was determined by the court that due to the status of the students being invitees the safety obligations that are owed them are greater than normal (Maloy, 1993)
The intent of this analysis is to evaluate the key components of facilities management and assess its impact on customer satisfaction, lifetime customer value, showing the integral nature of this area of strategies and initiatives to the profitability of a hospitality business. Inherent in many of the facilities management frameworks is the need for training and continual development of staff, as their orientation to customers and adherence to a baseline of processes they can use to exceed customers' expectations is critical (Atkinson, Branch, LaHatte, 1987)
Facilities Management Overview and Role in the Hospitality Industry Facilities management has a multitude of definitions, ranging from the tactical and short-term to the strategic, with the latter having a multitude of frameworks used for organizing the many components of this strategic area. One of the best definitions defines a framework for bringing together strategic and tactical responsibilities for the optimal use of organizational resources (Parry, Collins, 1993)