The security systems had not been upgraded since 2010 when Zappos had been purchased for $800 million by Amazon.com and made a core part of the overall company network (Hsieh, 2010)
The last four digits of the customers' credit cards were taken, their names, addresses, complete customer histories and approval credit limits of they had obtained Amazon.com credit cards (Letzing, 2012)
com and made a core part of the overall company network (Hsieh, 2010). As Zappos' had superior technologies for logistics planning and execution, supply chain planning and execution, and the ability to orchestrate fulfillment with 3rd party logistics providers, Jeff Bezos made the decision to standardize on Zappos' technologies and websites (McDonald, 2011)
Zappos' had also created an entire corporate culture predicated on delivering exceptionally positive, memorable experiences for anyone purchasing online from them, empowering customer service teams to do whatever it could within the boundaries of profitability and legality to exceed customers' expectations (Tsuruoka, 2012). The theft of 24 million records was even more surprising given how strong of a culture the company has, one known for promoting worker autonomy and giving them as much freedom as they need to do their jobs (Shine, 2012)
As Zappos' had superior technologies for logistics planning and execution, supply chain planning and execution, and the ability to orchestrate fulfillment with 3rd party logistics providers, Jeff Bezos made the decision to standardize on Zappos' technologies and websites (McDonald, 2011). Zappos' had also created a unique series of technologies that allowed for consumers to inspect entire series of items online and evaluate how they will look in them (Tsuruoka, 2012)
d.) The Secretes to Zappos' Success (Palmer, 2010) Here's Why Amazon Bought Zappos (Parr, 2009) The first two sources are from the company's website and talk describe the founding and culture while the second two sources give independent accounts of the culture and why it is effective
d.) The Secretes to Zappos' Success (Palmer, 2010) Here's Why Amazon Bought Zappos (Parr, 2009) The first two sources are from the company's website and talk describe the founding and culture while the second two sources give independent accounts of the culture and why it is effective
The vision statement in particular should resonate with external stakeholders, who otherwise might not be particularly concerned with the mission statement. If the human values that the organization has are distilled into a singular vision of the company's future or how it will affect the world going forward, then that is something that should be expressed in the vision statement (Mantkelow, 2014)
Zappos is the online shoe and clothing company. The company's founder, Tony Hsieh, has outlined the vision of the company as follows: "Delivering happiness to customers, employees and vendors" (Hsieh, 2009)
' Theory Y managers assume that employees can be internally as well as externally motivated and encourages managers to listen to employees and give employees responsibilities to foster a commitment to the organization and draw upon their creativity. Theory Y managers believe that "the capacity to use a high degree of imagination, ingenuity and creativity in solving organisational problems is widely, not narrowly, distributed in the population" (Chapman 2010)
The new employee must feel at home within the culture of the organization, not simply seem willing and able to do his or her job in an individualistic fashion. Zappos' HR department estimates that cultural fit counts for 50% of Zappos' hiring decisions (Heathfield 2012)
It is characterized by a strong ethos of teamwork and a unified corporate culture. "It's about giving employees permission and encouraging them to just be themselves" (Rosenbaum 2010)
A priority is placed on employees getting to know one another. "Employees are encouraged to interact with not just the customer but also one another" (Schuster 2010)
Strategic Alternatives Strategic alternatives include speed and shortening product life cycles; strategic information flows; customer partnerships and relationships; cross-functionality; flow-through distribution and a focus on business processes rather than functions. The role of the operations strategy and operations management in e-business is to execute or implement the general business strategy and effectively use the tools and information flows (Bessant & Lamming, 1999)
This involves a continual and, in some cases, ever-shortening business cycle. In addition, the organization must seek to understand how to take advantage of new operational it capabilities to better operate within these parameters (Irani, Love & Li, 2000)
According to Williamson, Harrison & Jordan (2004) the e-business strategy should therefore be a fluid collection of business activities in which each node or business activity focuses on a limited number of competencies to create value. It is also important to keep in mind however that new product and service flexibility can also be reduced if a firm may has heavily invested in certain activities, processes and technologies, as part of an integration move, and finds it hard, both economically and emotionally, to justify a switch in direction (Lee, 2000)
Zappos is the world's leading online store selling women's men's, and children's shoes and accessories, and was recently sold by founder and CEO Tony Hsieh to Amazon.com for $800 million (Hsieh, 2010)
Lessons Learned From Zappos' Security Breach in January, 2012 On January 16, 2012 Zappos' experienced its first major security breach through a compromised server at its recently opened Kentucky Distribution Center, with an experienced hacker gaining access to potentially 24 million customer records. The Zappos' internal ordering systems had encrypted passwords for safety as part of its basic architecture, yet the last four digits of credit cards, complete customer histories and contact information were all compromised (Letzing, 2012)
com for $800 million (Hsieh, 2010). As part of the sales of this massive website and online business, Tony Hsieh successfully negotiated to retain control over the logistics, supply chain and innovative approaches to warehouse management that drastically reduces the time to complete an order (McDonald, 2011)
Structural Frame of Zappos Organizational Structure Case Study: Zappos Structure is "a blueprint for formal expectations and exchanges among internal players," (Bolman & Deal 2003 p 46)