As social networking has continued to proliferate, Dell actually had a head start on using online initiatives to listen to customers, as their decision in 2007 to initiate customer listening systems in each of the market segments they compete in continued to gather momentum and interest. This aspect of customer listening and now through social networks, interacting and communicating in real time with customers, continues to be one of the core strengths of Dell and is also evidenced by the many social media integration points through their website (Bernoff, Li, 2008)
Dell has also taken their customer listening systems and strategy to a best practices level on the current site, according to industry experts at Inc. Magazine who wrote that Dell is one of the few high tech manufacturers who can successfully deliver a unified experience across Facebook, LinkedIn, Twitter, YouTube and Flickr (Chafkin, 2010)
Dell Quoting, Pricing, Product Configuration and Services Applications The Dell business model is considered one of the most disruptive due to its state-of-the-art online quoting, pricing, product configuration and services applications that are accessible from their website in any of the languages supported. Dell is considered a pioneer in the development of these systems, having been the first company to successfully integrate quote-to-order, product configuration, pricing and real-time supply chain integration onto their websites (Foreman, Gallien, Alspaugh, Lopez, Bhatnagar, Teo, Dubois, 2010)
Figure 2 shows the analysis completed where the Dell online ordering applications on their website are analysed by their breadth of functionality. Figure 2: Analyzing the Dell Online Ordering Applications By Breadth of Functionality Sources of categories: (AMR Research, 2005) (AMR Research, 2006) (Gunasekaran
com Over the last two decades, Dell has been one of the most disruptive innovators of e-commerce there has been in the high technology industry, relying heavily on their website and electronic channels to launch, sell and support a wide variety of PCs, laptops, servers and complete systems. Dell's level of disruptive innovation spans from e-marketing, e-commerce, product configuration, guided selling and the integration of all these Web-based systems to their supply chain operations, which are designed to optimize inventory turns over time (Liu, Mackie, 2008)
As the configuration of the laptop was changed and recalculated for a new price, availability was automatically changed. This availability component of the quote reflects the real-time integration of these systems to supply chain systems in the Enterprise Resourcing Planning (ERP) systems the company runs on (Mandal, Gunasekaran, 2003)
This aspect of customer listening and now through social networks, interacting and communicating in real time with customers, continues to be one of the core strengths of Dell and is also evidenced by the many social media integration points through their website (Bernoff, Li, 2008). Dell has successfully used social networking and broadcast service Twitter for example in both service and selling strategies very successfully (McCormick, 2009)
I can image that many of these actors who are not really princes and princesses in real life would experience some level of cognitive dissonance as a result of their roles with Disney. How would you introduce motivational theory in an environment without making disruptive change or causing other problems (such as role overload)? Some research has indicated that there are role overload moderates the direct effects of both self-efficacy and goal level on performance, such that these relationships are positive when role overload is low but not significant when role overload is high; further, the results reveal a pattern of moderated mediation, in which goal level mediates the indirect effect of self-efficacy on performance when role overload is low but not when it is high (Brown, Jones, & Leigh, 2005)
Criminal negligence can come in many forms and as the result of many different areas and types of operations in a medical setting, and while abuse might be fairly easy to determine based on a given set of facts and is almost always willful, negligence is usually much more subtle, difficult to define, and more easily encountered. Again, education is key in limiting the risk of exposure to criminal liability due cases of negligence, as changing regulations continue to expand the reach of criminal prosecution not simply for lapses of judgment or inappropriate applications of ethics and duty, but also for certain classes of serious mistakes that might be made by medical practitioners and organizations (Hurley & Berghahn, 2010)
The following paragraphs provide some very brief details regarding criminal liability in two specific areas that present real and common risks to most medical organizations in the United States: Medicare/Medicaid fraud and abuse, and the abuse or neglect of patients admitted for treatment. While most cases of Medicare or Medicaid abuse or fraud on the part of physicians or medical organizations results only in civil penalties, criminal charges have been brought and are certainly possible in egregious and demonstrably willful cases (Taitsman, 2011)
With over 2,600 videos and 12,000 subscribers, it is an effective marketing channel where they can share a wide variety of information from health tips and surgical information to marketing messages." (Hume, 2013) These insights are showing how the Mayo Clinic is using different platforms to connect with stakeholders
This enables them to use the various facts and figures to create an avenue of building upon the reputation they have established as one of the premier healthcare facilities in the world. (Farrell, 2012) The word of mouth approach is focused on building off patient advertising to have an impact on organization by serving as testimonials
This goes all the way from the heart surgeons down to the cleaning staff." (Nisen, 2013) These insights are illustrating how Mayo Clinic is using its reputation and ability to work with stakeholders to make a difference in the quality of care
Quantitative data collection methods include various forms of surveys -- online, mobile, paper, kiosk surveys, face-to-face, telephone interviews, longitudinal studies, website interceptors, online polls and systematic observations." (Wyse, 2011) These different methods will provide the best insights about what is happening through taking a different approach to understand what is happening
Benjamin's "National Prevention Strategy: America's Plan for Better Health and Wellness," for example, cites information found on the website. The book relates to how the website provides information meant to instruct individuals adopt lifestyles that are very probable to improve their health (Benjamin 73)
Moreover, the work units consisted of different members that is found from the broad networks of contacts making it likely that useful new information are included in the decisions so as to increase commitment of selections and enhance responsiveness to rapidly changing organizational environments. (Chatman; Polzer; Barsade; Neale, 1998) In the present skill oriented economy, the organizations more intensively strive to form competitive advantage by engaging the cross-cultural groups to arrest and integrate the know-how inherent in its geographically and culturally dispersed subsidiaries
This enhances the efficiency of collective efforts of workers which is considered more than the sum of all the individual efforts of team members. (Katzenbach; Smith, 1993) More simply a team is more taken to be more than the sum of its parts
They viewed that the team empowerment completely arbitrated the relationships that race diversity had with team leader ratings of team effectiveness and partially mediated the relationships with team member ratings. (Kirkman; Tesluk; Rosen, 2004) How a group can become a high performance team Every group of people is not allotted with the assignments as a team and also not each and every project necessitates a team
It is considered cumbersome to make the personnel work collaboratively, to make them hear to each other, to judge the viewpoints of all and to extend the courtesy and regard for each other. (Lankard, 1994) Impact of demographic characteristics and cultural diversity on group behavior The studies from various fields have propounded hat the advantages that come out of demographic differences in organizations by enhancement of the differences in the point-of-view and strategies of the work that the members of different teams can bring
, the authors assert that environmental changes and certain policy interventions can have a positive impact in terms of reducing the incidence of chronic disease in a community. The authors go on to explain how interventions and environmental policies in a community can "…provide opportunities, support, and cues to help people develop healthier behaviors" (Brownson, et al