The findings suggest that the experience is closely related to cognitive age and the dimensions of "felt" age, "look" age, "do" age, and "interest" age." (Goulding, Shankar, 2004) According to Losekoot (2001), "Modern customer service training is often predicated on the concept of (employee and customer) "scripts," which are routines, including verbal routines, designed to be delivered at a particular "moments of truth," Thus, a member of waiting staff will enquire, within a specified time of delivering a component course of a meal, whether the customer is content with the service/product
This lends the customer-client interaction a certain mechanistic quality." (Losekoot, 2001) Successful night clubs, therefore, according to the research, present a highly detailed and specific entertainment environment for the consumer
The results highlight differences as well as similarities, in terms of the importance to men and women of various elements of the servicescape and service offering." (Moss, Parfitt, Skinner, 2009) Additionally, according to Moss, Perfitt, & Skinner (2009), "In a saturated and competitive marketplace, these findings can assist mainstream venues within the late-night economy improve their competitive position
Ancient Historic Roots of Hospitality The work of Chandler (2005) entitled: "Sacred Hospitality 'Middle Eastern Style'" relates that the custom in the Middle East of "elaborate and generous hospitality is known the world over" and that this is "particularly true of the Bedouin, whose hospitality is deservedly famous as anyone who has experienced it can witness." (Chandler, 2005) in the Bedouin culture nothing the guest might want or desire is "too good and nothing too bothersome or difficult
As congregations become more aware of the relationship between their goals and their building, they've been looking for new and more meaningful ways to use building space." (Hart, 2008) Hart describes the traditional church building by stating as follows: For centuries church buildings concentrated on worship space
It is a more Christianized version of the Welcome Wagon. (Hermanson, 2008) According to Christine Pohl as cited in the work of Leithart (2007) the church in Antioch (Chrysostom) "
Hospitality: The Religious/Church Sector of the Industry The Hotel Interactive report entitled: "Getting Religious About Meetings" states that the religious meetings market is a "multi-billion dollar segment with vast potential since they require a variety of venues, love attractions and can make a major impact on yearly revenue." (Kelly, 2008) Kelly states that it is difficult to pin down precise figures but that it is however, indicated that the religious travel market is worth more than $1 billion domestically and $18 billion worldwide
" In fact, the church is known to have "set up various institutional forms of hospitality, including hospitals for the rejected and marginalized sick and weak." (Leithart, 2007) it is stated in the work of Pohl entitled: "Making Room" that the early church fathers instructed that the home should be just as hospitable as the church and that parishioners should turn their home into "
One of the pivotal points he makes comes in two words: "Practice hospitality." (Williams, 2000) Williams additionally relates that hospitality
The quality and grade of a hospitality sector business can be determined by the level of professionalism operating it. Most hospitality businesses consist of multi-level ownership, management and staff (Kozak, 1998)
Without the consistent customer base, there is little that can be done to grow operations and increase service levels. Hospitality companies must increase their market share and growth rates by maximizing the loyalty of their customers (Tepeci, 1999)
Other methods of marketing can be useful depending on the creative nature by which they are utilized. A perfect example of strategic marketing within the hospitality market was done back in the mid-1920's when a group of investors sold an extremely large lot of land to Walt Disney for an amazingly low price (Anderson, 2000)
These amounts are significantly high and have been determined costly enough that if they are redirected into other outlets of use, the turnover may decrease. The astronomical costs could be more efficiently utilized by redirecting them to raise the lowest income levels, or to the income levels where turnover is the highest (Gardinier, 2005)
, 2011), states that management has four functions; planning, organizing, leading and controlling. Bringing these together, hospitality management refers to the role undertaken by mangers in the hospitability industry; it also refers to the study of the hospitality industry, incorporating all theories, tasks and processes associated with planning, organizing, leading and controlling in that industry (MBA Brief, 2013)
This means hospitality management may include many of the traditional classification of management, including customer services management, human resource management, operations management etc. (Mullins and Dossor, 2013)
The receptionist was very clear when pointing directions, and it was interesting to note that they did not use one finger, but two fingers. W later found out this was to ensure that there was no potential for causing any insult through non-verbal signals; in some cultures a single finger pointing can be an insult (Wasko, 2001)
(5) The stipulation of consequences for breaches in the signed contract. For instance, if the cleaning company does not deliver the room services at the expected standards of quality, they would suffer consequences such as decreased payment, delayed payment or even the possibility of ending the collaboration on grounds of failure to comply with the accepted terms (Buchanan, 2008)
Some specific recommendations in this sense include: (1) The analysis of the current shortages in room quality (Hsu and Powers, 2001) (2) The discussion of these shortages with the cleaning company (3) The creation of new quality standards desired by Meriton Serviced Apartments and which would be implemented by the cleaning company (Mawson, 2000) (4) The development of new collaboration contracts with the cleaning company and the negotiation of better terms for Meriton Serviced Apartments. At this level, it is important to sign contracts that allow the hotel to better control the operations and to influence them in the desired direction (Click and Duening, 2004)
Specifically, the strategy would revolve around the creation of additional control mechanisms to supervise over the means in which the leaning partner company is completing the totality of the room services. Some specific recommendations in this sense include: (1) The analysis of the current shortages in room quality (Hsu and Powers, 2001) (2) The discussion of these shortages with the cleaning company (3) The creation of new quality standards desired by Meriton Serviced Apartments and which would be implemented by the cleaning company (Mawson, 2000) (4) The development of new collaboration contracts with the cleaning company and the negotiation of better terms for Meriton Serviced Apartments
Specifically, the strategy would revolve around the creation of additional control mechanisms to supervise over the means in which the leaning partner company is completing the totality of the room services. Some specific recommendations in this sense include: (1) The analysis of the current shortages in room quality (Hsu and Powers, 2001) (2) The discussion of these shortages with the cleaning company (3) The creation of new quality standards desired by Meriton Serviced Apartments and which would be implemented by the cleaning company (Mawson, 2000) (4) The development of new collaboration contracts with the cleaning company and the negotiation of better terms for Meriton Serviced Apartments