"While a strike could paralyze Delta's second-largest hub at Cincinnati/Northern Kentucky International Airport, those who govern the airport's operation haven't yet drawn up a contingency plan for how they would handle the potential loss of most of its flights." (Collins & Dias, 2001) The company and the subsidiary were concerned that any additional cost in the form of pay and benefits would push them into bankruptcy
Last year the average Delta pilot earned $158,500." (Fonti, 2001) The final position had the Comair pilots returned to work as the highest paid and the best covered pilots in the industry and the final position of Delta was to agree and hope to hold off bankruptcy
These are processes that require an inordinate amount of process re-engineering and optimization. Delta needs to focus on how they can use analytics applications including routing, scheduling, pricing and baggage handling optimization to better align with customers' preferences (Garrow, Ferguson, 2008)
Second, Delta has room for improvement in the boarding and deplaning process, specifically in how zones are defined and the planning & deplaning process is management. The queuing of this approach has at times been considered elitist due to the separate lanes and the cavalier attitude given to the most senior frequent flyers over just a customer (Wasmer, Bruner, 1991)
Secondly, the corporation also suffers from high debt obligations causing financial issues. For instance, the company suffered bankruptcy previously due to the huge financial strains that caused it to become bankrupt (Knapp, 2007)
Delta Air Lines has her headquarters in Atlanta, Georgia in the United States. The airline operates over an extensive domestic and international network, servicing all the continents of the world with the exception of Antarctica (O'Neal, Jacob, Farmer & Martin, 2007)
The commitments are evident in the mission statement and the slogans that it uses to forge forward in success and service. The statement states that the employees, and customers of Delta Airlines together with the community partners form a force dedicated to creating a positive local and global change, to better standards of living and the environment in which they operate (Event brief of Q3 2007 delta air lines, inc earnings conference call -- final, 2007)
IT applications and features impact all aspects of the every day life, from the preparation of the meals to the completion of the professional tasks. Within the organizational climate, Information Technology and Communication is present at all levels and influences all types of operations, from the management of the staff members, to the completion of the operational tasks, to the means of communicating internally as well as externally, with all categories of stakeholders -- such as employees, customers, business partners, share holders, the general public, governmental and non-governmental institutions and so on (Paul, Eva, Yeates, Hindle, Rollaston, Cadle and Tudor, 2010)
The company is dedicated to innovation and improvements and it employs staff members who are well capable to handle these services. Additionally, through the use of internal sources, the customer data would be better protected and the overall marketing process would be better controlled by the firm (Waymire, 2008)
The airline should also ensure the clients know the entire process from start to the end and the time the problem may take to be solved. The reps should also be in the habit of getting back to the customers on the solutions or if the deadline was not attained they should further inform the client of the same (Melvin Richardson, 2012)
¶ … Delta Airlines Customer care problem at Delta Airlines The customer care at the airline has been dotted with lots of complains from the clients over poor phone etiquette, reluctant staff, poor response to complains, lack of attention to the clients and rather spending time socializing with each other at he expense of the comfort of the clients. This has made the company have a negative publicity both online and among the clients through word of mouth (Skytrax, 2012)
There are other aspects to the legal environment for Delta. The company was able to declare bankruptcy in order to restructure its pension obligations, something that has helped the company to remain in business this long (Foust, 2009)
Thus, there are several barriers for the airline industry. There are high barriers to entry in terms of meeting the guidelines for flying, because this industry is heavily-regulated at both the national and international levels (Snider & Williams, 2011)